We publish three KPIs that underpin our mission to be the fuel supplier with the lowest costs, highest reliability and best systems and control.
In November 98.9% of our deliveries were made on-time.
We measure the reliability of our core fleet and the effectiveness of our in-house scheduling team.
Our target is for more than 99% of our deliveries to be made within the delivery window agreed with the customer.
In November 99.34% of our invoices were accurate, meaning that credit notes accounted for only 0.66% of the total number invoices.
Our invoice KPI is a measure of the accuracy and efficiency of our back-office systems, as well as the skills and understanding of our team.
Our target is to achieve 99% invoice accuracy.
We have in place an on-going process of excellence review to monitor our internal controls and eliminate the human error element of credit notes, focusing on manual errors.
In order to further improve the efficiency of our back-office systems, we continue to maximise the number of invoices that are automatically generated. Again this month, more than 96.39% of our invoices were produced automatically, and more customers are being introduced to our automated invoicing system on an ongoing basis.
A loading time is the time taken for our customers’ and our own trucks to load fuel at our terminals – from the moment the truck enters the terminal gate to the moment it leaves.
Our loading time KPI allows us to monitor delays for trucks loading at our terminals due to queuing or slowing pumping rates.
The target we set varies according to local conditions:
